Free Delivery Promotion
Create promotions that offer free delivery either universally or when customers purchase from selected product groups, perfect for reducing cart abandonment.
Free Delivery Promotion
This promotion is usually used if the only purpose of the promotion is to offer free delivery. Free delivery can be added to other promotions using the toggles.
Use Case: Use this promotion to offer free delivery universally or when customers buy from a selected group. This can significantly reduce cart abandonment and increase conversion rates.
Using this form of promotion allows you to offer free delivery universally or if the customer buys something from a selected group.
Required Fields
The following fields are required for this promotion:
| Field | Description |
|---|---|
| Title | The promotion name, not visible to the customer |
| Display Title | The message shown on the site in various locations when triggered (PLP banner or basket line) |
| Start Date | When the promotion becomes available to be applied |
| End Date | When the promotion becomes unable to be applied |
| Minimum Order | The minimum basket threshold amount for the promotion to be triggered |
| Maximum Order | The max basket threshold amount for the promotion to stop being applied |
| Value | This would be 0 in this type of promotion but is a required field |
| Selected Groups | Enable the promotion to only be triggered if items are added to basket |
| Number of Groups Required | Number of groups needed to qualify for the promotion (when using selected groups) |
| Sites Tab | Select which site to apply the promotion to |
Example: Universal Free Delivery
This example shows how to create a universal free delivery promotion that applies to all orders.
Configuration Steps
Set up the basic promotion details:
| Field | Value |
|---|---|
| Title | Free delivery |
| Display Title | Free delivery |
| Start Date | 21/5/2025 |
| End Date | 30/5/2025 |
| Minimum Order | 0.00 |
| Maximum Order | 100000 |
| Value | 00.00 |
| Selected Groups | Off |
| Full Priced Items | On |
| Discount Items | On |
| Stackable | On |
| Auto Apply | On |
If you want to add visual indicators for free delivery:
| Setting | Options |
|---|---|
| Upload Image | PNG or JPG file (no spaces in filename) |
| Position | Choose position on PLP product tile |
| PLP Banner | Use display title text instead of image (top or bottom position) |
Optional Settings
These additional options can enhance your free delivery promotion but are not required for basic functionality.
| Option | Description |
|---|---|
| Rank | Defines the order of promotions which are stacked |
| Stackable | Allow this promotion to be triggered alongside other promotions |
| Free Next Day Delivery | Upgrade to next-day delivery instead of standard free delivery |
| Free Returns | Also include free returns with the promotion |
| New Customers Only | Restrict promotion to new customer email addresses |
| Existing Customers Only | Restrict promotion to existing customer email addresses |
| Use Discounted Price | Stack promotions with subsequent discounts applied to already discounted prices |
| Max Instances | Limit how many times each customer can use the promotion |
How is this guide?
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