Enquiry by type
Yearly breakdown of enquiries by type (e.g., product question, delivery, returns) with controls to change year and filter segments.
This page documents the Enquiry by Type report — compare enquiry volumes across different enquiry types for a given year and spot which types drive the most contact volume.
At a glance
- Primary visual: a bar or pie chart showing total enquiries per enquiry type for the selected year.
- Use case: understand which enquiry types (selected from the contact-us dropdown) generate the most support load and focus content or process improvements accordingly.
- Controls: year selector (top-right) and filters for channel, category or product.
Chart overview
- Visual: bars or slices representing the enquiry count for each enquiry type.
- Axes:
- X axis (bar view): enquiry type labels.
- Y axis (bar view): number of enquiries in the selected year.
- Behaviour: order by enquiry count, show tooltips with counts and share of total enquiries.
Controls and filters
- Year selector (top-right): pick the year to inspect.
- Type filter: if your contact-us dropdown contains many types, use the filter to focus on a subset.
- Segment filters: channel, region, or customer segment to compare behaviour.
Notes:
- The report can show totals for the selected year and may optionally display percentage shares next to counts.
How to read the visual
- Types with high counts indicate common issues or frequent customer intents — consider updating help content or internal routing.
- Compare across channels (web vs phone) to see where different enquiry types are most common.
- Track year-on-year changes by switching the year selector.
If you want a downloadable CSV table with counts per type, tell me which columns to include and I will scaffold the export.
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