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Daily enquiries

Real-time hourly enquiries and weekly trend overview with guidance on reading the charts and controls.

This page documents the Daily Enquiries report — a near real-time hourly view of enquiries with a weekly trend chart for context. Use it to monitor contact volumes and spot unusual spikes.

At a glance

  • Primary visuals: an hourly bar chart for the selected day (with a prior-period comparison line) and a weekly trend chart below it.
  • Use case: monitor today's enquiry volume live, compare with the prior year and review recent weekly patterns to spot trends.
  • Controls: date selector (pick the day to inspect) and a secondary weekly date selector for the weekly chart.

Charts and axes

  • Hourly enquiries (top chart)

    • X axis: hour of the day (00:00 → 23:00 or locale-specific format).
    • Y axis: number of enquiries (integer count).
    • Visual: bars show enquiry counts per hour for the selected day; a secondary line series shows the same day's hourly values for the prior year (or prior period) for easy comparison.
  • Weekly enquiries (bottom chart)

    • X axis: date (7-day range centred on the selected week or using a week picker).
    • Y axis: number of enquiries (daily totals).
    • Visual: line or bar chart summarising daily enquiry counts for the selected week; use the date control to inspect different weeks.

On both charts:

  • Hover tooltips show precise counts and any segment breakdowns (channel or type) when available.

Controls and filters

  • Date selector (top): pick the day to view in the hourly chart.
  • Weekly selector (bottom): pick a date within the week you want to inspect; the weekly chart will display the surrounding week.

How to read the visuals

  • Look for hourly spikes in the top chart and cross-reference with campaign activity, site issues or peak trading hours.
  • Compare today's hourly bars with the prior-year line to spot significant deviations from expected volume.
  • Use the weekly chart to understand whether a spike is an isolated incident or part of a broader trend across days.

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