View order

What you see in an order and how to edit order information (status, items, addresses, notes).

View order in Remarkable Commerce Manager shows everything you need to inspect and update an order. This page explains the tabs you'll see and gives step‑by‑step instructions for common edits.

Permissions: only users with order management permissions can change statuses, edit addresses or issue refunds. If an action is disabled for you, ask an administrator to update your role.

What you see in view order

Tab	What it shows
Summary	Basic order information, customer details and an itemised list of products with prices, discounts and totals.
Payments	Transaction details, payment provider, captured amounts and refund actions where applicable.
History	Past orders and activity related to the customer.
Status	Current order state and controls to change it (with optional notification emails).
Notes	Free-text notes and internal comments visible to other team members.

Quick tip: click the order reference from any list to open a right-hand summary modal for a fast peek without leaving the list view.

Change an order status

Use the Status tab to move an order through your fulfilment workflow. Common examples: Pending → Processing → Dispatched → Complete.

Open the order (click View on the order row).

Choose the Status tab.

Click Change status and select the new state using the radio buttons.

Click Save status. The system will send notification emails if the selected status is configured to do so.

Edit order details (items, prices, delivery)

You can edit order-level values and individual item prices when necessary (for example to apply a manual discount or fix a shipping charge).

Open the order and stay on the Summary tab.

Locate the section you want to edit (order totals, shipping cost or the individual line item).

Click Edit next to the field you want to change — an edit modal or inline form will appear.

Make your changes and save. Verify the totals and save the order.

Any price changes made in view order update the record only — they do not charge or refund the customer because payment has already been captured. If you need to adjust what the customer is billed, create a manual order or follow your organisation's refunds/adjustments process.

Edit delivery or billing address

Addresses are edited from the summary tab in the customer section.

Open the order and go to the summary tab.

Scroll to the customer section and click edit billing address or edit delivery address.

Update the fields in the address modal and click Save.

Add internal notes or comments

Use the notes tab to add messages for colleagues or to record manual handling instructions.

Open the order and choose the notes tab.

Enter your comment in the global notes field.

Click save notes — the page will refresh and your comment will appear in the notes timeline.

Payments & refunds

Refunds are initiated from the Payments tab when the payment provider supports it. Check the transaction details before creating a refund.

If refunds are handled by finance or require manual approval, follow your organisation's refund policy before issuing a refund in the system.

Duplicate an order

We now have a feature where you can duplicate an order from the order table. This is useful when you want to create a new order with the same items and details as an existing one (for example, a repeat order or a replacement).

On the view order screen, click duplicate order to create a new order.

A warning message will appear to confirm you want to duplicate the order as this will duplicate the order and update stock. Click confirm and the system will create a new order with a new reference but with the same items, customer details and delivery information as the original. The new order will be in payment pending status so you can make any necessary changes before processing it and collecting payment.

From any orders list locate the order you want to duplicate and click Duplicate order in the row actions (or use the Duplicate button on the view order screen).

Read the confirmation dialog carefully — duplicating an order will reserve stock for the new order and cannot be undone automatically.

Click Confirm to create the duplicated order. A new order record is created with a new reference and the status set to Payment pending.

Open the newly created order and make any necessary edits (prices, quantities, shipping, customer or address details) before taking payment or progressing the order.

If you need to collect payment, create a Pay by Link from the payments tab or follow your normal payment collection process.

If you can't see this button on your view order screen, get in touch with us about adding this new feature.