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Navigation Troubleshooting

After following the standard navigation guide, here are some common issues and common solutions.

Adding an item to the navigation​

  1. Go to Content management Module, click Navigation, select the Main navigation and click builder, then look on the left hand side of the screen and click on custom links.
    custom link
  2. In the link text box; add the title as you want it to appear in the navigation, then add the url in the url box, the url should be the relative url (with the site name removed)
  3. Click add to menu, this will then appear at the bottom of the navigation, you can then use drag and drop to place the new link in the desired location.
  4. To make any further changes, click on the pencil icon and check the details.
  5. Once the changes are complete. Go to the top of the page and select Save and then publish
  6. Changes may be instant but they can take up to an hour to pull through due to caching.

There is also a generic guide here on how to build the navigation

General navigation guide

I've made some changes, saved and published and my Navigation hasn't updated?​

Firstly give the navigation about an hour to update, the site navigation is usually cached to increase site speed, this refreshes every hour.

Secondly if the navigation hasn't updated still, check whether the expiry date for the navigation is in the future, one of the most common issues is when the navigation is not updating, is that it has expired. To avoid this add about 20 years to the end date, it can be edited later, but avoids it accidentally expiring

I've made a new navigation and published it and it isn't working?​

If you make a new navigation and want that to be the live version, it needs to have the same name as the live navigation as the site calls that name. In your case for the site navigation the name is Main or Main_Mobile for the mobile site. You can edit the name of the old navigations if you want to store them for future use.

The top links are styled by front end, and can't be overwritten in the editor.

The link isn't going to the correct page​

If you go into the navigation editor and navigate to the link in the editor the link can be changed. You will then need to save and publish for this change to appear on the site.