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How to add a percentage off promotion?

The following fields are required for this promotion:

  • Title: this is the promotion name, and is not visible to the customer
  • Display title: this is the message shown on the site in various locations when the promotion is triggered. This can be PLP banner or in the basket line. In some admins there is just title, in which case this us used as both title and display title.
  • Start Date: this is when the promotion is available to be applied from
  • End Date: this is when the promotion becomes unable to be applied
  • Minimum Order: this is the minimum basket threshold amount for the promotion to become triggered
  • Maximum Order: this is the max basket threshold amount for the promotion to stop being applied
  • Value: the percentage the promotion is reducing by
  • Sites tab: Select which site to apply the promotion to.

Here is an example of what you could put in to create a 10% off everything voucher using auto apply.

Title: 10% off Global voucher Display Title: 10% off Start date: 21/5/2025 End date: 30/5/2025 Minimum Order: 1.00 Maximum Order: 100000 Value: 10 Auto Apply: On

If you wanted this to be triggered by a code then you would need to go to the voucher code tab and add a code. In this case selecting auto apply will auto apply this code at basket

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Some important things to note: If you have other promotions running on the site you may want to toggle on stackable this allows other promotions to run simultaneously.

If you want this to apply to full priced and discount products these options should be toggled on.

Here are other options you can also use on this promotion but are optional.

  • Rank: this defines the order of promotions which are stacked
  • Selected Groups Only: enable the promotion to only be triggered if particular items (or items from particular categories) are added to basket
  • Include Discount Items: allow for items already being discounted via 'Sale Price' to be included in the promotion
  • Include Full Priced Items: allow for items which are full price and have no discounts applied, to be included in the promotion
  • Stackable: allow for this promotion to be triggered alongside other promotions also being applied
  • Free Delivery: allow for this promotion to enable free delivery
  • Free Next Day Delivery: allow for this promotion to enable next-day delivery
  • Free Returns: allow for this promotion to enable free returns
  • New Customers Only: allow for this promotion to only be usable by new customer email addresses
  • Existing Customers Only: allow for this promotion to only be usable by existing customer email addresses
  • Use Discounted Price: Allows you to stack promotions and the subsequent discount can be discounted from the initial discounted price, so two 10% discounts would use the first discount then the second 10% would come off of the discounted price.
  • Max instances of Promotion to Apply: Some RCM admins have the ability to limit the instances of a promotion, so that each customer can only get the promotion a limited amount depending on the number entered.
  • Site overlays tab: upload new overlay: this is the small sash/circleimage that you wish to appear on-top of a product image. You can:
    • Upload a PNG or JPG file (ensure the file-name does not contain any spaces)
    • Define the position on the PLP product tile you wish for the overlay to be positioned.
    • Or assign a PLP banner that will use the display title text rather than an image this can be positioned to the top or bottom.